Shipping Policy

At Garden Care Shop, we’re committed to helping your garden thrive – from the moment you order to when your plants are flourishing. Our shipping and returns policies are designed with your gardening needs in mind.

Shipping Information

Order Processing

We carefully prepare your gardening essentials within 1-2 business days after receiving your order. During peak planting seasons, processing may take slightly longer.

Shipping Options

We offer two convenient shipping methods to get your garden supplies to you:

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during holidays or extreme weather conditions.

Our Flexible Returns Policy

We want you to be completely satisfied with your gardening purchases. If any item doesn’t meet your expectations, our straightforward returns process makes it easy.

Return Eligibility

To qualify for a return or exchange:

• Request must be made within 15 days of receiving your order
• Item must be unused and in its original packaging
• Item must be in the same condition as when received
• Original proof of purchase is required

How to Return an Item

Step 1: Initiate Your Return

Email our gardening experts at [email protected] with:

• Subject: Return Request – Order #[Your Order Number]
• Product name and quantity
• Reason for return
• Confirmation that items are unused in original packaging

Step 2: Wait for Approval

Our team will review your request within 24-48 hours (excluding weekends) and email you:

• Return authorization number
• Shipping instructions
• Our return address: 2930 Reynolds Alley, Los Angeles, US 90014

Step 3: Package & Ship Your Return

Please:

• Securely package items with all original materials
• Include a copy of your order confirmation
• Ship using a trackable method

Return Shipping Costs

• Free returns for damaged, defective, or incorrect items (we’ll email a prepaid return label)
• Customer responsibility for change-of-mind returns (original shipping fees are non-refundable)

Refund Process

When will I get my refund?

After we receive and inspect your return:

• Credit Card/PayPal: 3-5 business days after processing (processing takes 2-3 business days)
• Refunds are issued to your original payment method
• International refunds may take additional time depending on your bank

Exchange Process

For exchanges:

1. Follow the standard return process
2. Specify your replacement item in your return email
3. We’ll process your exchange after receiving the original item
4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If your garden tools, decorative chimes, or other items arrive damaged or incorrect:

• Take photos of the damaged item and packaging
• Email us within 48 hours of delivery
• We’ll arrange for immediate replacement or refund

Questions?

Our team of gardening experts is happy to help! Contact us at [email protected] or mail to 2930 Reynolds Alley, Los Angeles, US 90014.

Thank you for cultivating your gardening journey with Garden Care Shop – where we grow trust as carefully as we select our garden supplies!